Since our items are custom made we do not accepts returns or cancellations once an order has been placed.
All of our items are shipped insured, if it arrives damaged we will work with you to get the item collected by the carrier, file a claim and replace the item.
Shipping: Item are shipped 7-14 days from order.
We try to ship all items via FedEx - but occasional the smaller items are shipped USPS Priority mail. All items are shipped insured with tracking number.